Great service. Car worked perfectly. Highly recommend Enterprise
Since the vehicle was considered a possible safety risk, the Brownwood location instructed us to swap it out for another vehicle at a local Enterprise branch. I explained that none of the local branches had any vehicles in stock due to the damage from Hurricane Harvey (over half a million vehicles were destroyed throughout the area). The associate in Brownwood dismissively told me I was wrong -- that the branches simply had all their vehicles reserved by other customers who would be picking them up, but that they would prioritize my situation because it needed to be swapped. I told him he was welcome to call the local branches and find out the information I gave him was correct. Hours later, after doing so, he called to "inform" me that none of the local branches had vehicles available. That wasn't exactly news to me.
The best part of our experience with Enterprise was when it finally ended and we didn't have to deal with them anymore. I'll never choose them for my rental car needs in the future. If I need an insurance rental at any point, I will request that my insurance company utilize an alternate rental agency. I've never had a less satisfactory experience renting a car, and I travel a lot, both for business and recreation.
We wouldn't have discovered this at all, except that the vehicle was also due for an oil change. We were asked to take it to a Firestone location where the work would be performed at no charge. Firestone proceeded to say they couldn't work on the vehicle and it needed to be returned to Enterprise because something was wrong. They thought the vehicle might have flood damage due to the amount of mud caked over the entire engine compartment. (That assumption is due to the fact that we'd driving the vehicle home to Houston about a week after Hurricane Harvey; it wasn't in the Houston area until nearly all the flooding had receded, and was never exposed to any flood water.)
My wife and I got our rental via our insurance company. The communication initially was very good, and they arranged to pick us up in a timely manner. Unfortunately that's where the positive experience ended.
The vehicle we were rented was picked up from its previous renter, then used to pick us up, and immediately given to us. It wasn't inspected before we received it - evidenced by the fact that there was mud spread throughout the engine compartment, and we found empty booze bottles from the previous renter under the driver's seat.
I was told if you have nothing nice to say don't say anything at all !!! Good luck at this place this location is awful
Promise us a car as soon as it came back Friday. Never got a call. Closed Sat! Only car Rental in Brownwood. Disgusted.
Very friendly and helpful, great rates. The only issue is they don't always have cars available, even when you've made reservations well ahead of time. They do their best with what they have, but if you absolutely have to have a vehicle at a certain time, you may be disappointed.
Enterprise Rent A Car is a US Car Rental based in Brownwood, Texas. Enterprise Rent A Car is located at 207 N Main St, Brownwood, TX 76801, USA.
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