Air Temp charged us $120 just to have someone come to the house and look at it. Granted, live out at the lake, and it was a Saturday, so we just said fine. Let's just get it done.
Found a parts store in Early and got the replacement part for $4. It took about 5 minutes to install.
beat a/c company to work for
I have no idea if that's standard pricing or we got gouged because it was a Saturday but we will not likely be calling them again.
Perhaps they charge more fairly for their prices during the week, but our a/c quit on a Friday afternoon so we called on a Saturday morning. We assumed the a/c just needed servicing and maybe coolant so we didn't open it up ourselves to look.
I understand that businesses provide services and need to be compensated, but $350 for a $4 part.... that is ridiculous.
Only reason they get 2 stars instead of 1 is because the service tech they sent out was very polite and courteous.
Turns out it was just a bad contact. Air Temp wanted to charge us $230 to replace it, on top of the $120 service call. No thanks.
Worst customer service ever. Out of all the times I've called, my issues have NEVER been resolved. They are rude, condescending, and one time, straight up hung the phone up on me. The woman who runs the phones should be fired. This place is a joke, and an expensive one. I would never, ever, EVER use them again.
Air Temp Comfort Solutions is a US Plumber based in Brownwood, Texas. Air Temp Comfort Solutions is located at 300 Main St, Brownwood, TX 76801, USA.
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